Refund policy

By submitting a request through Apex Toolworks, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures.

Apex Toolworks only sells to purchasers who intend to use the item(s) for the duration of its economic life. If you purchased an item to use once or temporarily and then returned it, you won't be eligible for a refund. Examples of such instances include use in a conference venue or a trade show, items purchased by promotional firms, and items purchased by trade show organizers.

30-day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

All returns, regardless of their categorization, must include all original parts, be in their original packaging, and in the condition in which they were received. If the unit has been used in any way or the product been rendered unsaleable as a “new and unused” unit in any manner your refund may be voided. 

Return Process

To start a return, contact us at support@apextoolworks.com at 1-203-200-0302. If your return is accepted, we’ll send you a Return Authorization Number (RAN) and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Contact us for any return questions at support@apextoolworks.com or 1-203-200-0302.

How to Start a Return

• Reach out to our Customer Care Team using the details above. We’re available Mon-Sat from 9:00 AM–6:00 PM EST.
• Our team will guide you through the process, including how to package and ship your return.
• Eligible returns will receive a prepaid shipping label and return authorization slip.
• Returns are shipped back to the original Manufacturer. Please do not ship them directly to Apex Toolworks - this will incur additional shipping charges. 

How can customers return their products?

We welcome customers who return your products to return them by mail or freight. We do not allow in-store product returns.

Damages and Issues:

Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

What is the restocking fee?

There is a minimum 30% restocking fee

How much will customers pay for return shipping? 

You are responsible for the cost of original and return shipping for returning a non-defective item. We take responsibility for  wrong or damaged products. We recommend using a trackable shipping service to ensure your return is received. 

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Items Not Eligible For Return

• Built to order, or custom-made products
• Gas Powered Equipment (e.g. Generators, Air Compressors). Items that have been fueled or oiled are not eligible for return and must be serviced at an authorized service center.
• Pneumatic Tools 
• Used Consumables/Accessories (Sandpaper, Saw Blades, Router Bits, Screws, Drill Bits, etc)

Other Exceptions

All returns and warranties are subject to the original Manufacturer's return and warranty policies. Some Manufacturers do not permit returns on certain products, so please review the Manufacturer’s return and warranty before purchasing. 

Exchanges

We only exchange damaged products, wrong products, wrong sizes, or defective products. If you need to exchange an item, please contact us at support@apextoolworks.com +12032000302. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy, please contact our customer support here:

• Apex Toolworks
• Address - 237 Warner Rd, North Haven Connecticut 06473, United States
• Email - support@apextoolworks.com
• Phone -  1-203-200-0302

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

Apex Toolworks

• Address - 237 Warner Rd, North Haven Connecticut 06473, United States
• Email - support@apextoolworks.com
• Phone -  1-203-200-0302